Refund policy

Returns & Replacement Policy

We want you to love your Alpha Decor purchase.

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos/videos of the product and packaging.

Replacement

We will provide a replacement for products that arrive damaged, defective, or incorrect, subject to availability.

Damaged Products

Please take an unboxing video when opening your package. This helps us verify any damage that may have occurred during delivery.

Return Conditions

Products must be:

Unused and in their original condition
Returned with the original packaging
Accompanied by your order details

Products damaged due to improper handling, installation, or use may not be eligible for replacement.

How to Request a Replacement

Order number
Photos of the product
Photos of the packaging
Short video showing the issue

Our team will review your request and guide you through the next steps.

Important

Some products may have specific return/replacement conditions. Please check the product details before placing your order.

Alpha Decor — Crafted to Inspire.